Web Design / Graphic Design Terms Of Service (Updated 21st April 2017)
#1. New client questionnaire
Important: Currently I am only able to work with solopreneurs, bloggers, niche marketers, coaches, consultants, authors, artists, teachers, public speakers and small to medium sized online businesses. My services are currently NOT available to offline or brick and mortar businesses. In addition, I am also unable to offer my services to customers in EU countries.
Once you have filled in the new client questionnaire form located here, I will respond and request we have a short Skype consultation at a suitable date and time for you. (There is more information below on this under “Communication”).
My custom web design rate is $50 per hour / £39 GBP per hour (None-negotiable).
Once I’ve received your submitted form, I will get in touch with you within 24-hours (via email) to arrange our FREE 1-hour consultation.
The consultation can take place via Skype or Email. Those are my preferred methods of communication.
I also use the web and mobile client collaboration application #slack to communicate with my clients and any team members that you wish to add to your design project.
This is how I keep everyone in the loop on progress being made on a project. I would recommend you download this app on your desktop or mobile device.
Updates on website development are submitted once per week on Slack.
Please note: I prefer not to use Skype to communicate with my clients on work progress as this takes up too much of my time. If your inquiry is extremely urgent, you can book a Skype call with me for a small additional fee. This additional fee will be added to the final amount of your web design project total cost.
#3. Deposits, payments & deadlines
Once we have had our initial Free 1-hour consultation together (or online meeting), I will email you a copy of the design project contract shortly after.
You are required to read and sign this contract within 14-days of receiving it.
If you were provided with a written quote in the design contract, please be aware that the quote is simply an ‘estimate of cost’ and can vary greatly.
Quotes do not take into account the number of revisions to be made to your site upon completion, or extra work required to complete the project.
A written quote is based on the details YOU provide at the time of submitting your consultation form.
Deposit required (If applicable)
For smaller projects (Under $1,000), a $250 none refundable deposit is required before work can commence on your web design project.
For larger projects ($2,000 and over), a $500 none refundable deposit is required before work can commence on your web design project.
Once I’ve received your deposit and signed project contract, I will begin working on your website immediately.
You will be emailed a digital invoice via the Wave App for every 10-hours of work completed on your website.
(Example: $50 x first 10-hours completed = $500 invoiced and amount due. (Minus the deposit you paid). $50 x second block of 10 hours completed = $500, and so forth)
Important note: Please be aware that if you have a ‘realistic’ deadline to meet, you need to state this clearly in the “provide more information” field in the New Client Questionnaire form. Please do not submit a project, or inform me that you have a deadline to meet after you’ve signed the project contract. I like to know in advance so that I can ensure I don’t take on more projects whilst working on yours.
#4. Turn around time
Generally turn around time depends on the scope of work required, however, I aim to complete small to medium sized projects within 6 to 8 weeks. Larger projects can take up to 10 to 12 weeks or more.
#5. Revisions, ongoing work
If for any reason your project takes longer than the time estimated for completion, i.e. ongoing work, multiple revisions required, additional pages, services etc. I will simply continue billing you at my hourly rate. See above for hourly rate details.
#6. Website maintenance and diagnostics services
If you are contacting me with regards to an issue you’re experiencing with your website, my website maintenance and diagnostics service fee is $50 per hour.
Please use this form to submit your query and select “Website Maintenance ” or “diagnostics” in the drop down option.
Once I receive your email I’ll get back to you as soon as possible.
Due to the nature of this service, refunds are not available.
If you have any questions please don’t hesitate to email me or Samantha at firstname.lastname@example.org