Web Design/Graphic Design Terms Of Service (Updated 1st November 2018)
#1. New client questionnaire
Important: We are currently unable to offer our digital services to customers in EU countries.
Once you have filled in a new client questionnaire form, I will respond via email within 24 hours to arrange a suitable time and day to have our free 30-minute consultation. (You’ll find more information below under “Communication”).
If stated that your preferred method of communication is “Email”, then we’ll continue the engagement via email only.
Our 30-minute consultation can take place via Skype video, Email, or Slack.
The first 30 minutes is completely free, however, any additional meetings, Skype calls that are arranged are chargeable per hour.
For larger projects, I also like to use the #slack app to engage with my clients and any team members that are added to the design project.
Please note: I prefer not to use Skype video to engage with my clients on work progress as this takes up too much of my time. However, if you you prefer to have weekly or regular Skype calls please be aware that I do charge for my time. My fee is $25/£20 per hour. This fee will be built into the design quote, unless you state that “Email” is your preferred method of communication. A detailed website building progress PDF report will be sent via email instead.
#3. Fees, deposits, payments & deadlines
- My Growth-Driven Website Design hourly rate is $75/£60 GBP.
- My Graphic Design hourly rate is $40/£30 GBP.
- MyInbound Marketing and CRO services hourly rate are $75/£60.
Once we’ve had our Free initial 30-minute consultation together, or engaged via email, I will create a detailed design contract and proposal summary of processes, which I will email you a copy of.
If you are happy with everything in the contract and proposal, you are required to sign it and return it before the deadline printed on the PDF documentation.
I will also forward you an invoice via Wave for the deposit required. You can pay your online invoice securely using a Credit or Debit card. Payments are processed using Stripe. Please note that deposits are none-refundable.
GDD (Growth-Driven-Design) Price Quotes
We aim to provide you with a fairly accurate GDD quote, so it is important for us to learn as much as we can about your design project requirements, business, and website goals.
If we are building in 6 or 12 months engagement plans for continuous growth into the GDD retainer, this will be included in the design quote.
A 50% deposit is required before work can commence on your web design project.
Once I’ve received your deposit and the signed project contract proposal, I will begin blocking out times to work on your website project.
You will be emailed a digital invoice via the Wave App for the final amount due for the design contract.
The monthly recurring subscription fee will start from the 6 or 12 months continuous growth stage.
Important note: Please note that although we do take deadlines into consideration, our Growth-Driven Design Services focus on driving results and promoting growth of your website, and not on deliverables. We aim to get a launcpad website live withing 30 to 60 days.
#4. Turn around time
Generally, turn around time depends on the scope of work required and outlined during the Strategy Stage, however, we aim to have a Launchpad website ready between 30 and 60 days from the initial kick-off meeting.
Read our GDD information page for more details.
Due to the nature of the services that I provide, refunds are not available.
If you have any questions please don’t hesitate to email me or Samantha at email@example.com
What type of websites can you create for me?
I work primarily with bloggers, entrepreneurs, solopreneurs, consultants, authors, public speakers, podcasters, creative people, video marketers (vloggers), and niche marketers.
My GDD services are also available to local ‘small businesses’ such as restaurants, coffee shops, tradespeople, health and beauty businesses, and individuals, local artists and musicians.
Unfortunately, my website design services are NOT available to real estate companies (Estate Agents or individuals), betting or gambling agencies, adult-themed companies or agencies, or eLearning companies.
Click here to view my recently completed client projects.
Can you create an eCommerce website for me?
I run an eCommerce business as a second venture, so absolutely yes, I would be more than happy to discuss your ideas for an eCommerce website.
I have extensive knowledge and experience with setting up WordPress in an e-commerce environment, as well as WooCommerce integration, online payment setup and configuration, product management, and more.
What do I need to get started?
Ideally, you’ll already have purchased your domain name and some suitable web hosting. Since I work primarily with WordPress, you’ll also have installed WordPress into your domain name.
If you haven’t done any of those things and would like some help, please check out this tutorial.
If you’d like me to create a WordPress installation for you, simply let me know when you submit your details in the consultation form.
How much will a custom website cost me?
This really depends on the scope of work required for your website. Prices vary from $1,500 up to $25,000 per project.
A typical 5-page website, for instance, can cost anywhere between $1,500 and $4,000.
A 10+ page website can cost anywhere between $4,500 and $10,000, and more for e-commerce websites.
How do I pay for my website?
We use Wave to send out invoices and Stripe to collect payments.
If I don’t like my website after it has been created, can I get a full refund?
No. Due to the nature of the work involved, refunds are not offered.
How will you communicate with me?
After our initial Skype video call, I will continue to communicate with you and keep you updated on progress either via email or the Slack App.
Can you create content/copy for my website?
Due to individual needs, I cannot create content for your website or for your blog, however, I can suggest and recommend a reliable content writer to help you with specific website content creation.
Will you optimize my website for the search engines? (apply SEO)
Yes, absolutely. We can go over the details during the Strategy Stage of the design process.
Will my website be optimized for social media engagement and sharing?
Yes, I use and recommend Social Warfare plugin for adding social sharing buttons to your website. We can go over the details during the Strategy Stage of the design process.
Will my website have a blog installed?
Yes, absolutely, unless you otherwise state that your site does not need a blog. We can go over the details during the Strategy Stage of the design process.
I need a custom logo, custom graphics icons, and images for my site, can you help me with these?
Yes, absolutely. Please take a look at my graphic design services page here. Again, we can go over the details during the Strategy Stage of the design process.
Can you create a custom sales landing page or email capture page on my website?
Yes, I can, we can discuss your business and website conversion goals in the Strategy Stage of the design process.
What about email contact forms, opt-in forms, pop-up forms, Exit-Intent forms, scroll-mats, etc?
I can design and build custom opt-in forms of most kinds for your website, including custom order forms and contact forms. We can go over the details during the Strategy Stage of the design process.
What tools do you use to build custom WordPress websites with?
WordPress is the base platform that I work with. I also work with various themes and plugins that work with WordPress.
The two main software that I use for building WordPress sites are –
In addition, I also use the following tools, services, and apps –
- Atom (Code, text editor)
- Themer Pro plugin (IDE For building custom Genesis child themes)
- Thrive Architect (Front-end visual editor for WordPress landing pages)
- Thrive Optimize (For doing A/B split testing of landing pages)
- Thrive Leads (For building custom opt-in forms)
- Social Warfare Plugin (For adding social sharing tools to your website)
- Affinity Designer – Professional graphic design app for Mac.
- Affinity Photo – Professional photo editing app for Mac.
- Final Cut Pro – Professional video editing app for Mac.