Web Design / Graphic Design Terms Of Service (Updated 5th December 2016)
1. New Client Questionnaire
Important: Currently I will only work with solopreneurs, bloggers, internet marketers, business coaches, consultants, authors, artists, public speakers and small to medium sized businesses.
Currently my web design services is not available to customers in EU countries.
Once you have filled in the new client questionnaire form located here, I will email you with a very rough quote for the project.
My custom web design rate is $75 per hour.
Once I’ve received your submitted form, I will get in touch with you within 24 hours via email to arrange our FREE 1-hour consultation. The consultation can take place via Skype or Email. Those are my preferred methods of communication.
I also use the web and mobile application #slack to communicate with my clients, and any team members that I’ve added to the design project. This is how I keep everyone in the loop on progress being made on the project. I would recommend you download this app on your desktop or mobile device.
I prefer not to use Skype to communicate with clients on work progress as this takes up too much of my time. If your inquiry is urgent, you can book a Skype call with me for the fee of $25 per hour. This additional fee will be added to the final amount of your web design project.
3. Deposits & Payments
Once we have had our initial consultation together (or online meeting), I will begin scheduling the time for the work to commence on your website immediately.
If you wish to pay via Direct Bank Transfer, please advise me of this.
A minimum payment of 25% deposit is required before work can commence on your web design project.
Here is an example;
Web design project cost: $4,095.00. Deposit required: $1,023.00 Balance outstanding: $3,072
Once I’ve received your deposit, I will begin working on your website immediately, communicating with my team and yourself once per week on progress, via the #slack application.
Important note: Please be aware that if you have a deadline to meet, you need to state this in the “provide more information” field in the New Client Questionnaire form.
Please do not create a project, then tell me you have a deadline to meet after we’ve started. I like to know in advance, so that I can ensure I don’t take on more projects whilst working on yours.
Once your project is complete, a final invoice will be sent via Wave, and a final payment request via PayPal for the remaining balance. Payment is required within 7 working days.
Paying in instalments
For larger web design projects, if you wish to pay in instalments, you can do so for a maximum of 4 months.
(Example: Total quote: $4,095.00. Deposit paid: $1,023.00. Balance outstanding $3,072.00 divided X 4 monthly payments of $768.00)
3. Turn Around Time
Turn around time depends on the scope of work required, however I aim to complete small to medium sized projects within 6 to 8 weeks. Larger projects can take up to 10 to 12 weeks or more.
4. Revisions, Hourly Rate & Ongoing Work
If for any reason your project takes longer than the time estimated for completion, i.e. ongoing work, multiple revisions required, additional pages, services etc. You will be invoiced weekly for the additional work being carried out on your website.
(Example: Work starts on 1st March, deposit paid. Work due to be completed on 1st of May (8 weeks), payment received in full. Work continues though to 1st June for the above mentioned reasons, you will be invoiced on a weekly basis commencing the 7th May, for the additional work.)
Due to the nature of this service, refunds are not available.
If you have any questions please don’t hesitate to email me at firstname.lastname@example.org